ORDER TIME AND SHIPPING:
Current processing time is 3-5 business days before your order ships out.
Pre order items may vary, please read listing for shipping time.
All items will be shipped via USPS. All orders have a tracking number.
First class mail usually takes 1-4 days for the US and about 1-2 weeks for Canada.
All shipping outside the US is via USPS first class mail and may take from 2-4 weeks. We cannot track a package once it leaves the US. If package gets held in customs, it could take extra time as well.
Buyer is responsible for any custom fees/taxes/import duties that may be charged by your postal office.
If you would like to upgrade to International Priority or Express Mail, please email us.
We are not responsible for lost or stolen orders. Please understand that once it leaves our hands it is now the responsibility of the US Postal Service to get it to you safely. Please make sure your address is correct when you check out.
**For an additional cost you may add insurance to your item to insure that you do not have a lost package. If you prefer another shipping carrier or to upgrade to express shipping, please contact me and I would be happy to accommodate your request.
RETURN POLICY: If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
**You must initiate a return through the site in order to receive a refund or exchange.
If you are unhappy with your item or it is damaged, please initiate a retun through the web site within 7 days of receiving your package. Items must be unworn and in original package. You will receive a store credit to your account or refund to your credit card once the item is received and inspected. Buyer is responsible for the cost of shipping (unless your item is damaged in the mail or incorrect)
Items must be mailed back and received within 2 weeks of initiating return. Please allow up to 3 weeks for your refund to process.
Elizabeth Stone Jewelry does take customer satisfaction and service very seriously so please feel free to contact us about anything!
Measurements and materials are listed so please read listing carefully before purchasing. Most stones are one of a kind and vary slightly in shape and color, so please keep that in mind when ordering.
PLEASE NOTE: Earrings, custom orders, and clearance items are Final Sale.